FAQ

Q: What is the maximum number of guests that can stay?
A: The maximum occupancy is as follows:
・1F: Up to 7 guests
・2F: Up to 10 guests
・3F: Up to 8 guests

 

Q: Could you recommend the best way to stay at WISE OWL NEST?
A: We recommend our facility for large groups, such as families or friends, as each room can accommodate between 7 and 10 guests.
As a helpful tip, since there are 3 rooms in a single building, renting out the entire building allows up to 25 guests to stay together under one roof, giving you the flexibility to arrange the rooms however you like.

 

Q: Is there an elevator?
A: There is no elevator. Access to the 2nd and 3rd floors is via stairs.

 

Q: Can children stay at the property?
A: Yes, children are welcome. We warmly welcome family stays.

 

Q: How do I check in?
A: Please follow the steps below:
    1. After your reservation is confirmed, please provide us with passport information for all guests.
    2. Please inform us of your expected arrival time in advance.
    3. Complete the self-check-in process using the iPad installed at the facility.
    4. After checking in, you will receive a PIN code to unlock the entrance door.
       During your stay, you can enter and exit 24 hours a day using this PIN code.

 

Q: How do I check out?
A: Check-out time is 10:00 AM. Please vacate the room by 10:00 AM and simply close the door behind you. Please make sure not to leave any personal belongings behind.

 

Q: Can I request an early check-in?
A: Because our facility is unstaffed, we do not offer early check-in services.

 

Q: Can I request a late check-out?
A: Because our facility is unstaffed, we do not offer late check-out services.

 

Q: What should I do if I am running late for check-in?
A: Check-in is available until 11:00 PM. Please contact us in advance if you expect to arrive after this time.
Check-in is possible until 1:00 AM only if the late check-in fee (1,000 yen per person) is paid in advance.
If we do not receive notification, your booking will be treated as a no-show on the day of arrival, and a cancellation fee will be charged in accordance with our cancellation policy. Please take note of this.

 

Q: Can I leave my luggage before check-in or after check-out?
A: Since our facility operates unstaffed, we cannot store luggage on either your check-in or check-out date.

 

Q: Can I send luggage or mail directly to the hotel?
A: Since our facility is unstaffed, we cannot receive any luggage or mail on your behalf.

 

Q: How should I store my valuables?
A: Guests are required to keep all personal belongings, including valuables, in their own possession.

 

Q: Can I make a direct reservation?
A: We apologize, but direct bookings are not available. Please make your reservation through one of the OTAs (Online Travel Agencies).

 

Q: Which OTAs can I book through?
A: As of August 2026, reservations can be made through three OTAs: Airbnb, Booking.com, and Trip.com.

 

Q: When does the cancellation fee apply?
A: Please check the cancellation policy of the booking website you used to make your reservation.

 

Q: Can I invite friends who are not staying overnight into my room?
A: Only registered guests are allowed inside the guest rooms.
Please be aware that if an unregistered visitor’s entry is confirmed, a penalty of 30,000 JPY will be charged, or your stay may be refused.

 

Q: Is the entrance open 24 hours a day?
A: Each room has its own entrance door, so you can enter and exit 24 hours a day.

 

Q: Do you offer room cleaning or towel replacement services?
A: We provide bath towels inside the room according to the number of guests and days of stay. We generally do not replace towels during your stay, so please use the washing machine provided in the room. Regarding room cleaning, we will consult with guests staying for more than 2 weeks.

 

Q: Are meals (breakfast or dinner) provided?
A: We do not provide any meals, including breakfast.

 

Q: Is there parking available?
A: We do not have dedicated parking. Please use nearby coin-operated parking lots.

 

Q: Can I smoke inside the facility?
A: Smoking is strictly prohibited throughout the entire building, including all guest rooms.

 

Q: What amenities/equipment are provided in the guest rooms?
A: Please check the equipment photos listed on the booking site (OTA).

 

Q: Is there a bidet toilet in the room?
A: Each room is equipped with two shower rooms and one toilet.

 

Q: What should I do if I want to wash my clothes?
A: Each room is equipped with a washing machine, so please feel free to use it.

 

Q: Is bicycle rental or bicycle parking available?
A: We do not offer bicycle rentals. Additionally, there is no dedicated bicycle parking space.

 

Q: Are game consoles or playing cards available for rental?
A: We do not offer rentals for games or playing cards.

 

Q: Is there an extension phone inside the room?
A: No, there is no extension phone.

 

Q: Is there a phone available for guest use?
A: No, there is no guest phone available.

 

Q: Are kitchen facilities, a refrigerator, or a microwave available?
A: Each room is equipped with basic cooking appliances such as a refrigerator, microwave, IH cooktop, electric kettle, and cutlery. Basic seasonings such as salt, sugar, and pepper are also provided.