【Important Notice】Unauthorized e-mail from

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【Important Notice】Unauthorized e-mail from


Due to unauthorized access to the reservation system via, we have confirmed the following incidents regarding reservations of WISE OWL HOSTELS guests (SHIBUYA / RIVER TOKYO / KYOTO / SAPPORO)

・Unauthorized emails from the hotel have been sent to guests.

・Leading guests to the unauthorized payment link by emails mentioning to cancel their reservations if no payment.

WISE OWL has asked to promptly report any updates on the situation and the results of their investigation.

We ask you not to access any files or links attached to emails from Further, please contact directly or the hotel if you do not recognize the content of any suspicious emails.
If you receive any suspicious emails from please do not access any included links, files, or make any payments through said emails.